Customer Support and Training

Q. How do I contact Customer Service?
A. Customer Service is available to assist you with your organization set up, administrator functions, or general user questions. You can contact the DCLS Plus 2.0 Customer Service department by dialing (240) 485-2204 or by emailing dclshelpdesk@dtcss.com  Customer Service hours are Monday through Friday 8:00 AM to 8:00 PM Eastern Standard Time.

Q. Can the DCLS Plus 2.0 technical support team help me import my data?
A. Data Transformation Corp. offers conversion and import services that would help you get up and running on the service. You will receive a dedicated point-of-contact who coordinates activities, establishes deadlines, and monitors progress.

Q. How do I get upgrades to DCLS Plus 2.0?
A. Because DCLS Plus 2.0 is a Web site, any time we add a new feature, you will have access to it immediately the next time you visit the Web site. There is no need to download any software or make system adjustments.

Q. What type of training is offered for DCLS Plus 2.0?
A. Our trainers will work with you one-on-one to show you all of the little nooks and crannies of DCLS Plus 2.0 and give you tips on how to use it most efficiently. We can schedule training times around your schedule. The sessions are held through the Internet, conveniently allowing you to participate right from your office. You also have the option of been trained at our facility or having one of our trainers come to your site. Please call the Business Development team, (301) 587-4580 for additional information.